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  • Cookie Policy
  1. Introduction
    1. Our website uses cookies.
    2. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
    3. This policy was last updated on 6th December 2021

  2. About cookies
    1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
    2. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
    3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
    4. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
    5. More information can be found here: www.aboutcookies.org

  3. The cookies we use

    1. Google Analytics Cookies on pellacraft.com website
      This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). The information generated by the cookie about your use of this website (including your IP address) will be transmitted to a Google server in the USA and stored there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activities for website operators and providing other services relating to website activity and internet usage.

      Google may also transfer this information to third parties where this is required by law or insofar as third parties process this data on behalf of Google. Google will never associate your IP address with any other data held by Google. You may refuse the installation of cookies by selecting the appropriate settings on your browser; however please note that if you do so you may not be able to use the full functionality of this website. By using this website you consent to the processing by Google of data relating to you in the manner and for the purposes mentioned above.

      More information about Google Analytics cookies 

      You can also deactivate Google Analytics tracking by installing a small plugin in to your browser.

      Please find below a list of the Google Analytics cookies used on the site pellacraft.com and their purpose:

      Cookie Name Expiration Purpose Cookie Description
      DSID 1 Week Strictly Necessary This cookie is set to note your specific user identity. It contains a hashed/encrypted unique ID.
      1P_JAR 24 Hours Targeting/Advertising This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
      OTZ
      24 Hours
      		Performance This cookie is used by Google Analytics to provide an aggregate analysis of Website visitors.
      _ga 24 Months
      Performance
      		Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. Google Analytics sets or updates cookies only to collect data required for the reports.
      _gat 2 Minutes
      Performance
      		Used by Google Analytics to throttle request rate, which means that it limits the collection of data on high traffic sites.
      _gcl_au 3 Months Targeting/Advertising Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.
      _gid 24 Hours Performance The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing.
      utm_content 1 Month Functionality This cookie stores the content URL of the link which the user followed to land on the page containing a 3rd part form, allowing tracking of the success of a particular campaign.
      __utma End of browsing session. Functionality Distinguishes shoppers and sessions .This cookie is created when the JavaScript library executes and there is no existing __utma cookie. The cookie is updated every time data is sent to Google Analytics.
      __utmt

      10 Minutes

      		 Performance Used to throttle request rate.
      __utmb 2 Years Functionality Determines new sessions/visits. This cookie is created when the JavaScript library executes and there is no existing __utmb cookie. The cookie is updated every time data is sent to Google Analytics.
      _utmz 6 Months Functionality Saves the traffic source or campaign that explains how the shopper reached your site. The cookie is created when the JavaScript library executes, and is updated every time data is sent to Google Analytics.
      __utmv 6 Months Functionality Stores visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor-level custom variable. This cookie is updated every time data is sent to Google Analytics.
      mg_dnt   Targeting/Advertising Allows you to restrict Adobe Commerce data collection if you have custom code to manage cookie consent on your site.
      user_allowed_save_cookie 1 Month Targeting/Advertising Used for cookie restriction mode.
      authentication_flag   Targeting/Advertising Indicates if a shopper has signed in or signed out. This cookie is updated at the same time as the dataservices_customer_id cookie.
      dataservices_customer_id   Targeting/Advertising Indicates if a shopper has signed in or signed out. This cookie does not contain the customer ID.
      dataservices_cart_id   Targeting/Advertising Identifies a shopper’s cart actions.
      dataservices_product_context   Targeting/Advertising Identifies a shopper’s product interactions.

    2. Lucky Orange Web Analytics Service Cookies on pellacraft.com website
      This site uses the Lucky Orange analytics system to help improve usability and the customer experience.

      Lucky Orange may record mouse clicks, mouse movements and scrolling activity. Lucky Orange may record keystroke information that you voluntarily enter on this website.

      Lucky Orange does not track this activity on any site that does not use the Lucky Orange system.

      To view and manage data that Lucky Orange has collected about you on the LuckyOrange.com website, or to opt out of future tracking please visit their data privacy management tool.

      More information about Lucky Orange cookies 

      Please find below a list of the Lucky Orange cookies used on the site pellacraft.com and their purpose:

      Cookie Name Expiration Purpose Cookie Description
      __lotl 6 Months Targeting/Advertising This cookie is associated with Lucky Orange and provides information for Heat Mapping User Behavior.
      _lo_uid 24 Months Performance This cookie is associated with Lucky Orange, and includes the Lucky Orange ID of the visitor's current recording.
      _lorid
      10 Minutes
      		Targeting/Advertising This cookie is associated with Lucky Orange, and includes the Lucky Orange ID of the visitor's current recording.
      _lo_v 24 Months
      Functionality
      		This cookie identifies the total number of visits from individual users.

    3. Facebook Cookies on pellacraft.com website
      Our business shares information with Facebook from cookies set on our website's domain, whether or not you have a Facebook account or are logged in. Specifically, cookies named _fbc or _fbp may be set. Unlike cookies that are set on Facebook's own domains, these cookies aren't accessible by Facebook when you're on a site other than ours, including when you are on one of their domains. They serve the same purposes as cookies set in Facebook's own domain, which are to personalise content (including ads), measure ads, produce analytics and provide a safer experience, as set out in their Cookies Policy.

      More information about Facebook's cookies 

      Please find below a list of the Facebook cookies used on the site pellacraft.com and their purpose:

      Cookie Name Expiration Purpose Cookie Description
      _fbp 6 Months Targeting/Advertising Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
      _fbc 2 Years Targeting/Advertising Used by Facebook to identify the advertisment click used to arrive at this website.

    4. Magento eCommerce platform cookies on pellacraft.com
      Our website is powered by the Magento eCommerce platform and as such requires the use of a number of strictly necessary and functionality cookies in order for it to operate as intended.

      More information about Magento's cookies 

      Please find below a list of the Facebook cookies used on the site pellacraft.com and their purpose:

      Cookie Name Expiration Purpose Cookie Description
      adminhtml 1 Month Functionality This cookie is required by Magento and is created when a backend user is logged.
      om_frontend 1 Hour Functionality This cookie is required by Magento and is created when a backend user is logged.
      external_no_cache 1 Hour Strictly Necessary A cookie name associated with the Magento eCommerce platform. It is a technical cookie to record whether caching of a page is allowed or not.
      add_to_cart   Functionality Used by Google Tag Manager. Captures the product SKU, name, price and quantity removed from the cart, and makes the information available for future integration by third-party scripts.
      guest-view End of browsing session. Functionality Stores the Order ID that guest shoppers use to retrieve their order status. Guest orders view. Used in “Orders and Returns” widgets.
      login_redirect End of browsing session. Functionality Preserves the destination page that was loading before the customer was directed to log in. A login redirect is used with the mini cart for logged-in customers if the Display Mini Cart configuration option is set to Yes
      mage-banners-cache-storage   Functionality Stores banner content locally to improve performance.
      mage-messages

      1 Year

      		 Functionality Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. The message is deleted from the cookie after it is shown to the shopper.
      mage-translation-storage Per local storage rules Functionality Stores translated content when requested by the shopper. Used when Translation Strategy is configured as “Dictionary (Translation on Storefront side)”.
      mage-translation-file-version Per local storage rules Functionality Tracks the version of translations in local storage. Used when Translation Strategy is configured as Dictionary (Translation on Storefront side).
      product_data_storage Per local storage rules Functionality Stores configuration for product data related to Recently Viewed / Compared Products.
      recently_compared_product Per local storage rules Functionality Stores product IDs of recently compared products.
      recently_compared_product_previous Per local storage rules Functionality Stores product IDs of previously compared products for easy navigation.
      recently_viewed_product Per local storage rules Functionality Stores product IDs of recently viewed products for easy navigation.
      recently_viewed_product_previous Per local storage rules Functionality Stores product IDs of recently previously viewed products for easy navigation.
      remove_from_cart End of browsing session. Functionality Used by Google Tag Manager. Captures the product SKU, name, price and quantity added to the cart, and makes the information available for future integration by third-party scripts.
      stf End of browsing session. Functionality Records the time messages are sent by the SendFriend (Email a Friend) module.
      X-Magento-Vary Based on PHP setting session.cookie_lifetime Functionality Configuration setting that improves performance when using Varnish static content caching.
      amz_auth_err

      1 Year

      		 Functionality Used if Enable Login with Amazon is enabled. Value 1 indicates an authorization error.
      amz_auth_logout

      1 Day

      		 Functionality Used if Enable Login with Amazon is enabled. Value 1 indicates that the user should be logged out.
      form_key Based on PHP setting session.cookie_lifetime Functionality A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF).
      mage-cache-sessid End of browsing session. Functionality The value of this cookie triggers the cleanup of local cache storage. When the cookie is removed by the backend application, the Admin cleans up local storage, and sets the cookie value to true.
      mage-cache-storage End of browsing session. Functionality Local storage of visitor-specific content that enables ecommerce functions.
      mage-cache-storage-section-invalidation Per local storage Functionality Forces local storage of specific content sections that should be invalidated.
      mage-cache-timeout End of browsing session. Functionality Facilitates caching of content on the browser to make pages load faster.
      persistent_shopping_cart Based on Persistent Shopping Cart - Persistence Lifetime (seconds) configuration Functionality Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper.
      private_content_version

      1 Day

      		 Functionality Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server.
      section_data_ids End of browsing session. Functionality Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc.
      store

      1 Year

      		 Functionality Tracks the specific store view / locale selected by the shopper.
      mage-banners-cache-storage Per local storage rules Functionality Local storage for Banner functionality.
      section_data_ids End of browsing session. Functionality Manages caching.
      CanUseCookies 1 Day Functionality This cookie indicates the choices you have made on the Cookie Consent Manager.

    5. HubSpot cookies on pellacraft.com
      HubSpot is a customer relationship managment application that we use to help improve our customer experience and marketign efforts. It uses a number of tracking cookies when a visitor lands on our website to understand their behavior.

      More information about HubSpot's cookies

      Please find below a list of the HubSpot cookies used on the site pellacraft.com and their purpose:

      Cookie Name Expiration Purpose Cookie Description
      __cf_bm End of browsing session. Functionality This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.
      __hs_opt_out 13 Months Targeting/Advertising This cookie enables the function of HubSpot Enterprise Analytics.
      __hs_do_not_track 13 Months Functionality This cookie can be set to prevent the tracking code from sending any information to HubSpot.
      __hs_initial_opt_in 7 Days Functionality This cookie is used to prevent the banner from always displaying when visitors are browsing in strict mode.
      __hs_cookie_cat_pref 13 Months Functionality This cookie is used to record the categories a visitor consented to.
      __hstc 1 Year Performance This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.
      __hssluid 1 Month Performance This cookie is set by HubSpot. It is used for usage and insights.
      _hjid 1 Year Performance Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
      _hjSessionUser_[ID] 1 Year Performance Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
      _rdt_uuid 3 Months Targeting/Advertising Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences.
      cf_clearance

      1 Year

      		 Functionality Used to verify user is not a bot; user/system has solved a challenge successfully.
      csrf.app

      1 Year

      		 Performance This cookie is set by HubSpot. It is used by HubSpot for anonymous monitoring of statistics, ensuring data security.
      hs_c2l 6 Months Functionality Authenticates permissions, stores unique user IDs or manages automation.
      hubspotapi-csrf

      1 Year

      		 Performance A third-party cookie used by Hubspot for traffic monitoring and analytics.
      hubspotapi-prefs

      1 Year

      		 Performance This is used with the hubspotapi cookie to remember whether the user checked the "remember me" box (controls the expiration of the main cookie's authentication).
      IR_PI

      2 Years

      		 Targeting/Advertising Affiliate tracking cookie helps to count visitors from websites participating in Impact Radius affiliate marketplace.
      NPS_61a7bd63_last_seen

      3 Months

      		 Performance This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.
      __hstc

      1 Year

      		 Performance This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.
      __hssc

      30 Minutes

      		 Performance This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.
      __hssrc End of browsing session. Performance This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.
      __hstc

      1 Year

      		 Performance This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.
      hs_ab_test End of browsing session. Performance This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before.
      <id>_key 14 Days Functionality When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again.
      hs-messages-is-open

      30 Minutes

      		 Functionality This cookie is used to determine and save whether the chat widget is open for future visits.
      hs-messages-hide-welcome-message 1 Day Functionality This cookie is used to prevent the chat widget welcome message from appearing again for one day after it is dismissed.
      __hsmem

      1 Year

      		 Functionality This cookie is set when visitors log in to a HubSpot-hosted site.
      hs-membership-csrf 2 Years Functionality This cookie is used to ensure that content membership logins cannot be forged.
      hs_langswitcher_choice 2 Years Functionality This cookie is used to save the visitor’s selected language choice when viewing pages in multiple languages.
      __cfruid End of browsing session. Performance This cookie is set by HubSpot’s CDN provider because of their rate limiting policies.
      hubspotutk 13 Months Functionality This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts.
      messagesUtk 13 Months Functionality This cookie is used to recognise visitors who chat with us via the chatflows tool.

    6. AddThis cookies on pellacraft.com
      AddThis is a plugin that we use on our site to add floating easy accesible social media sharing buttons.

      More information about AddThis cookies

      Please find below a list of the AddThis cookies used on the site pellacraft.com and their purpose:

      Cookie Name Expiration Purpose Cookie Description
      loc 2 Years Targeting/Advertising Stores the visitors geolocation to record location of sharer.
      na_id 2 Years Performance This cookie enables the function of HubSpot Enterprise Analytics.
      na_tc 2 Years Targeting/Advertising This cookie can be set to prevent the tracking code from sending any information to HubSpot.
      notice_gdpr_prefs 1 Year Functionality This cookie indicates the choices you have made on the Cookie Consent Manager.
      notice_preferences 1 Year Functionality This cookie indicates the choices you have made on the Cookie Consent Manager.
      ouid 2 Years Targeting/Advertising Social Media sharing tracking cookie.
      s_cc End of browsing session. Performance This cookie is set and read by the JavaScript code to determine if cookies are enabled (set to “True”).
      s_fid 2 Years Performance This cookie name is associated with the analytics service provided by Adobe's Site Catalyst product suite. It is a new cookie introduced in 2013 as a 'fallback' visitor identifier where the s_vi cookie normally used for this purpose is blocked. It contains a randomly generated, unique id.
      s_nr 1 Week Performance Adobe Site Catalyst cookie, stores date of visit and if visitor is new or returning.
      ssc

      1 Year

      		 Performance This cookie tracks sharing when the AddThis functionality is used.
      uid 2 Years Performance This cookie provides a uniquely assigned, machine-generated user ID and gathers data about activity on the website. This data may be sent to a 3rd party for analysis and reporting.
      uvc 2 Years Targeting/Advertising Tracks how often a user interacts with AddThis.
      __atuvc

      2 Years

      		 Performance This cookie is associated with the AddThis social sharing site. It allows the user to see an updated count if they share a page and return to it before our share count cache is updated.
      __atuvs

      30 Mins

      		 Functionality This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms.
      __atuvc

      2 Years

      		 Functionality This cookie is associated with the AddThis social sharing site. It allows the user to see an updated count if they share a page and return to it before our share count cache is updated.

  4. Blocking & Deleting cookies
    1. Most browsers allow you to refuse to accept cookies; for example:
      1. in Internet Explorer, you can delete and manage cookies by following instructions here:
        support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
      2. in Firefox, you can delete and manage cookies by following instructions here:
        support.mozilla.org/t5/Protect-your-privacy/Cookies-Information-that-websites-store-on-your-computer/ta-p/1483
      3. in Chrome, you can delete and manage cookies by following instructions here:
        support.google.com/chrome/answer/95647
      4. in Opera, you can delete and manage cookies by following instructions here:
        www.opera.com/help/tutorials/security/privacy
      5. in Edge, you can delete and manage cookies by following instructions here:
        privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
    2. Blocking all cookies will have a negative impact upon the usability of many websites.
    3. If you block cookies, you will not be able to use all the features on our website.

  5. Our details
    1. This website is owned and operated by Pellacraft Limited.
    2. Our principal place of business is at Hermitage House, Hermitage Way, Mansfield, Nottinghamshire, NG18 5ES.
    3. You can contact us:
      1. by post, using the postal address given above;
      2. using our website contact form;
      3. by telephone, on 01623 636 602 or
      4. by email, using sales@pellacraft.com.

  6. Data protection responsible individual
    1. Our data protection responsible individual is David Arnold, who may be contacted via any means detailed above.
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